Privacy Policy

WHO WE FORWARD YOUR DATA TO

External service providers may have access to your data while they assist us in providing our services. In some cases, third parties such as government authorities, external consultants, or our business partners may receive your data.

IN PARTICULAR, THIS MAY OCCUR IN THE FOLLOWING CASES:

DOMAIN REGISTRATION

If we register a domain for you, we provide the required data to the corresponding registration service provider.

DEBT COLLECTION AGENCY

If you as a customer fail to pay your invoices on time, your necessary data are passed on to an external debt collection agency.

JOB APPLICATION DOCUMENTS

If you apply for a job in Tuusula, Finland or in Munich (Unterföhring) using our career portal, we pass on your job application documents to our subsidiaries at 4kmediaFinland Oy or 4kmediaCloud GmbH. We have data processing agreements with both of them.

To manage our job applications, we use software from rexx systems GmbH. We also have a data processing agreement with this company.

THIRD COUNTRIES

Data is transferred to third countries in adherence to the legally regulated admissibility requirements. We will not transfer your data to a third country if it does not serve the purpose of performing our contract with you; if we have no consent from you; if the transfer is not necessary to assert, exercise or defend legal claims; and if there are no other exceptions. We will only transfer your data to a third country if there is an adequacy decision in accordance with Art. 45 GDPR or appropriate safeguards in accordance with Art. 46 GDPR.

OTHER CATEGORIES OF RECIPIENTS

State authorities and courts

WHERE DO WE PROCESS YOUR DATA?

We process your data exclusively in our data centers in Germany and in Finland.

COOKIES AND THE RIGHT TO OBJECT TO DIRECT ADVERTISING

“Cookies” are small files that are stored on a user’s computer. Cookies can store different kinds of data. Cookies are primarily used to store information about users. They are stored on the users’ devices during and/or after users visit a website or online store. “Temporary cookies”, “session cookies”, or “transient cookies” are cookies that are deleted after users leave an online store and close their browsers. With such cookies, for example, the content of a shopping basket can be stored in an online shop or a login bottleneck. However, other cookies are referred to as “permanent” or “persistent” and remain stored even after the browser is closed. For example, users’ login status can be saved when they visit a shop after several days. Likewise, permanent cookies can measure the “range” of a website (where the users are geographically located) or information on the users’ interests. This information is used for marketing purposes. “Third-party cookies” are cookies that are offered by the original providers (who operate the online store or website) to other parties. (If the original provider is the one using the cookies, they are often called “first-party cookies”). It is useful to know the above terms so that you understand our cookie policies and data protection agreement. If, as a Best3DStudio GmbH customer or as a visitor to our websites or interfaces, you do not wish cookies to be stored on your computer, we ask you to deactivate the corresponding option in the system settings of your browser. You can also delete stored cookies in the system settings of your browser. However, if you do these things, it will likely lead to problems when you try to use Best3DStudio GmbH websites and interfaces. If you would like to opt out of the use of cookies for online marketing and tracking purposes, you may be interested these two sites to help you:

1) the US site http://www.aboutads.info/choices/

2) the EU site http://www.youronlinechoices.com/.

Furthermore, you can deactivate cookies from being stored on your computer or device by changing your browser settings. However, if you do this, it will likely lead to problems when you try to use Best3DStudio GmbH websites, interfaces, and features on the interfaces.

SOCIAL MEDIA DATA

YOUTUBE

We integrate videos from the YouTube platform provided by Google (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Privacy Policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated. The legal basis for this data processing is Art. 6 (1) lit. f GDPR.

ONLINE PRESENCE ON SOCIAL MEDIA

We maintain online presence on social networks and platforms in order to communicate with our customers, interested parties, and users and to inform them about our services. We use Facebook, Twitter, and Instagram, among others. When visiting each of these platforms, you as a user agree to the terms and conditions and the data processing guidelines of the corresponding operator.

Unless stated otherwise in our data privacy notice, we process user data if users communicate with us on these social networks and platforms, e.g. publish posts on our pages or send us messages.

We at Best3DStudio process users’ data only when it is in the customer’s legitimate interest for us to do so in accordance with Art. 6, (1) lit. b GDPR. As a company, we have a legal right to obtain general customer information to use in customer accounts. We also use customers’ data for communication purposes. If any of the providers below request users for consent for processing their data, the legal basis for data pracessing is Art. 6 para. 1 lit. a. GDPR.

For detailed information about the data processing operations of the providers below, as well as their opt-out options, please check the links that we have listed below.

Facebook:

Provider: Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland, Joint Data Processing Agreement Data privacy agreement: https://www.facebook.com/about/privacy/

Opt-out: https://www.facebook.com/settings?tab=ads.

Woobox:

Provider: WOOBOX, LLC, 101 E 6th St Suite 220, Vancouver, WA 98660, Kanada

Data protection policy: https://woobox.com/privacy

Twitter:

Provider: Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA) – Data protection policy: https://twitter.com/de/privacy Opt-out: https://twitter.com/personalization Twitter has committed itself to adhering to EU data protection laws in compliance with the Privacy Shield Framework: https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active.

Instagram:

Provider: Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA

Data protection policy & opt-out: http://instagram.com/about/legal/privacy/.

LIVEZILLA

We use the chat system from LiveZilla GmbH, Ekkehardstrasse 10, 78224 Singen, Germany, to provide technical support for some customers. Every time that a customer accesses this chat support service from our website, we collect and store data from the chat for web analysis and to actually operate the live chat system itself. This allows us to create user profiles with pseudonyms so that we can operate the chat and analyze visitor behavior. We can also improve our support systems, online shop, and user experience. We run Livezilla from our own servers and do not transfer your data to third parties.

If you activate live translation while using this live chat, it will integrate Google Translator. The translations generated by Google Translate should not be regarded as exact, and can sometimes contain incorrect or even offensive expressions. We do not guarantee the accuracy, reliability or currentness of the information translated by this system. Best3DStudio does not accept liability for any issues or damages that may result from possible translation errors. Furthermore, it may not be possible to translate some applications, files or elements including graphics, photos or PDFs.

Google collects, stores and processes information in order to provide users with better services. This includes, for example, not only the language used in the translation, but also the user’s entire surfing behavior.

For more information, please see Google‘s privacy policy.

YOUR RIGHTS AS A “DATA SUBJECT”

You have the right to information about your personal data that we process. If you do not make requests for information in writing, please bear in mind that we might ask you to provide proof that you who you claim to be. Furthermore, you have a right to rectification or deletion or restriction of processing, as it is applicable to you under the law. Furthermore, in accordance with legal requirements, you have the right to object to us processing your data. You also have the right of data portability.

RIGHT TO LODGE A COMPLAINT

You have the right to lodge a complaint about the processing of your personal data by us to a supervisory authority for data protection.

VOLUNTARY NATURE OF DATA PROVISION

There is no statutory obligation for you to provide your data to Best3DStudio GmbH. However, you cannot use some of our services if you do not provide your data to us. Your decision to provide us with your personal data is completely voluntary.